Frequently Asked Questions

Most common phone repairs are usually completed in as little as 60 minutes. The exact time depends on the device model, the nature of the problem, and the availability of replacement parts. We always provide you with an estimate of the repair time before we begin.

Yes, work performed at MobiFix locations is covered by a warranty of up to 12 months. The length of the warranty may depend on the type of repair and the replacement parts used.

The prices listed in the price list include VAT, parts, and installation. Payment can be made by card, in cash, or by bank transfer upon prior notice.

Booking an appointment is not required, but we recommend doing so so that we can serve you more quickly and better plan our work. If you prefer, you can also come in without an appointment.

The cost of repairs depends on the brand, model, and nature of the malfunction. You can get a quick estimate of the potential cost by using the price quote or model search on this page. If necessary, we will confirm the final price before starting the work.

Yes. Before we begin the renovation, we will discuss the necessary work and the cost with you. Nothing will be done without your consent.

Depending on the repair, we use either original replacement parts or high-quality alternative parts. If necessary, we will clarify before starting the work which replacement part will be used for the specific device.

Whether the warranty remains valid generally depends on the device manufacturer and the nature of the repair. Using original spare parts helps ensure the best compatibility, but the validity of the warranty terms may also depend on whether the repair was performed in accordance with the manufacturer’s requirements. We recommend consulting with us before proceeding with repairs, as in certain cases the cost of the repair may increase if the manufacturer’s single-use seals or stickers need to be replaced during the work.

A refurbished part or refurbished screen refers to a component that has been professionally refurbished and restored to working condition. A refurbished part may be assembled from used original and compatible parts to ensure proper functionality and compatibility with the device.

In the case of a refurbished screen, for example, the original screen panel may have been retained, but the damaged glass or other worn parts have been replaced. The result is a scratch-free replacement part that has been inspected and is ready for reuse.

This solution is often more affordable than an original spare part, yet still offers excellent quality and compatibility. We always provide detailed information prior to repair, tailored to the specific device and the selected spare part.

A replacement part or screen is a suitable alternative to the original part, designed to be compatible with the device. It is usually the best solution available from a third-party manufacturer and is a good choice if you are looking for a more affordable repair option.

Depending on the device and model, an aftermarket replacement part may differ slightly from the original. These differences may be evident, for example, in screen brightness, color tones, touch sensitivity, finish, or dimensions. For Apple, Samsung, and Google devices, differences may also appear in screen shape, bezel size, visible screen area, or brightness. In some cases, the fingerprint reader may have limited functionality or operate more slowly than usual.

All work we perform is covered by a 12-month warranty. The warranty does not apply to characteristics and features that are specific to an aftermarket part compared to the original part.

Turn off the device immediately; do not charge it or put it in rice or in the microwave. Bring the phone in for inspection as soon as possible, as speed is of the essence when it comes to water damage.

If repairs prove to be technically or economically unfeasible, we will notify you as soon as possible. In such cases, no work will be performed without your permission.

Yes, your data is protected during the repair process and will be treated confidentially. We take great care with our customers’ data and recommend that you back up your data before the repair, if possible. You can rest assured that we handle all devices and the data they contain responsibly. If data retention is necessary to perform the work, we guarantee its secure handling.

No. In addition to smartphones, we also repair tablets, laptops, and select other smart devices. If you’re not sure whether your device can be repaired, please contact us.

You can find the locations and opening hours of our branches on the “Branches” page. We currently have branches in Tartu, Viljandi, and Kuressaare. If you’re not sure which location is best for you, please contact us and we’ll help you find a suitable solution. You can also send devices to us by mail. To do so, make a reservation via the price list by selecting “Send device to a branch.”

Yes, depending on the service and your location, you can also send your device in for repair. To do so, please contact us or make a reservation via the price list by selecting “Send device to service center.” We will then send you all the necessary instructions and information for safely shipping your device to our Tartu service center.