Before Ordering Repairs
Questions About Huawei Repairs
Here you'll find answers regarding price, replacement parts, repair time, and preparing the device.
How much does it cost to have a Huawei repaired?
The price depends on the specific model, the work required, and the type of replacement part selected. See the Huawei price list for service options. If your model or the repair you need is not listed, please send the model details and a description of the problem to a service center.
What is included in the repair price listed in the price list?
The price for replacing a part includes the part described, installation, and sales tax. We will coordinate any additional work and its cost with you before proceeding. You can find the shipping terms in your order or quote.
How do I choose the right Huawei model?
In addition to the model number, check the model code and any additional designations such as Pro, Lite, Ultra, or others. For tablets, include the screen size and the model’s full name. Mate phones, MatePad tablets, and MateBook laptops are different device categories; their repair prices cannot be applied to one another.
Can you replace just the screen glass on a Huawei phone?
A crack in the glass does not always indicate the full extent of the damage. We will inspect the display panel, its touch sensitivity, and whether the specific model can be repaired. It may be necessary to replace the entire display module. We will confirm the solution and price before beginning the work.
Do you also repair foldable Huawei phones?
We’ll check whether a repair is possible based on your specific model and the nature of the damage. Please describe which part of the screen is damaged and whether the screen opens and closes properly. Don’t assume that repairing the screen and the hinge are the same thing. If the service isn’t listed in the price list, please confirm whether a repair is possible before shipping the device.
Why isn't Huawei fast charging or SuperCharge working?
Slow charging doesn't always mean the charging port is faulty. Charging speed can be affected by the model, a compatible charger and cable, and the condition of the device. Please include details about the accessories and a description of the problem in your inquiry; we'll check whether cleaning, a replacement part, or another solution is needed.
Will the fingerprint reader work after replacing the screen?
This depends on the Huawei model, the condition of the sensor, and the selected replacement part. For models with an under-display fingerprint reader, we will verify screen compatibility before confirming the repair. If the fingerprint sensor was not working prior to the repair, please note this separately in your order.
Will the Huawei's water resistance remain intact after repairs?
Do not assume that the device’s factory-sealed moisture resistance will remain intact after damage or repair. We will seal the device using a sealing solution appropriate for the model, but we do not guarantee water resistance. Do not charge a device that has come into contact with liquid or has a wet charging port, and report the incident before having it repaired.
Will the photos and other data be preserved during the renovation?
Whenever possible, we perform repairs without deleting data, but we cannot guarantee that data will be preserved in all cases of malfunctions and repairs. Make a backup copy before handing over the device. If important data is stored only on the device, please let us know before diagnostics begin, and do not attempt to perform a factory reset on your own.
How long does a Huawei repair take, and what is the warranty coverage?
The repair time depends on the nature of the malfunction, the work queue, and the availability of replacement parts. We will confirm the estimated time based on your device; the time required to order replacement parts and shipping time will be added to the repair time. Repairs are covered by a warranty of up to 12 months, depending on the work performed and the replacement parts used. You can find the exact terms and conditions in your order or quote.
Can I ship a Huawei device from Finland, Latvia, or Lithuania?
Yes. We accept repair shipments from Estonia, Finland, Latvia, and Lithuania. The carrier, the validity of free shipping, and returns depend on the order. Use the shipping instructions and packing slip or shipping code provided by MobiFix.
What should I do if my Huawei or HONOR model isn't listed here?
Please send the full name of the device, the model number, and a description of the issue to our customer service team. This also applies to older MediaPad, MateBook, or Huawei smartwatch models. Look up your HONOR model in the price list for all brands or contact us for assistance; do not select a Huawei device with a similar name instead.