Send the device in for repair
Repairs via a package locker
Send a phone, tablet, or laptop in for repair
MobiFix accepts devices for repair from Estonia, Finland, Latvia, and Lithuania. Submit your repair request online and send us your device via a parcel locker. Repairs are performed in Estonia. Once the work is complete, we’ll send the device back to you.
On this page, you'll find an overview of repair services, country-specific shipping information, pricing details, shipping times, and instructions for packing your device.
Domestic and International Shipping
From which country can you send your device in for repair?
We serve customers in all four countries. To ship your item, follow the instructions provided with your repair order and use the shipping label or tracking code issued for that shipment.
Sending Items from Estonia for Repair
Omniva or SmartPost
When arranging a repair, select "Send via Parcel Locker" and choose the appropriate carrier. Drop off the package at the corresponding carrier's parcel locker, following the instructions provided with your order.
Sending an item from Finland for repair
Posti / posti.fi
Send the device from Finland to MobiFix for repair via Posti. Use the parcel locker or drop-off location indicated in the shipping instructions. We will return the repaired device to Finland to the agreed-upon destination.
Sending an item from Latvia for repair
SmartPosti
Submit a repair request and send the device from Latvia to Estonia via SmartPost. Follow the instructions on the shipping label and for registering the package. After the repair, we will return the device to Latvia.
Sending Items for Repair from Lithuania
SmartPosti
Send the device from Lithuania to MobiFix for repair via SmartPost. Use the shipping label included with your order and follow the instructions for dropping off the package. After the repair, we will return the device to Lithuania.
Select the actual country of origin. The language of the website does not determine the package’s country of origin. For example, if you are using the Finnish-language version of the website but are shipping the device from Estonia, select Estonia as the country of origin.
For Åland and other special regions, please check shipping options before placing your order. To confirm shipping options from other countries, please contact us.
What kinds of devices and problems do we repair?
You can send us phones, tablets, and laptops by mail. Repair options depend on the device model, the nature of the damage, and the availability of compatible replacement parts.
Cell Phone Repairs
Screen and battery replacement, charging port repair, rear glass replacement, and troubleshooting issues with the camera, speaker, and microphone. We also handle more complex motherboard failures and software issues.
Tablet Repair
Screen, touchscreen, and battery replacement, as well as diagnosis and repair of charging-related issues. We select the appropriate solution based on the device model and the results of our inspection.
Laptop Repair
Screen and power port repairs, cleaning, storage device replacement, and software services. We also offer MacBook repairs and diagnostics for more complex motherboard issues.
Is the cause of the malfunction unknown? Describe what happened and how the problem manifests itself. Diagnostics will help determine what kind of repair the device needs. If the model or the appropriate service is not listed in the price list, please request a quote before sending it in.
From Repair Request to Return
How do I send a device to be repaired via a package kiosk?
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Select your device model and repair service
Open the repair price list, find your model, and select the service you need. If you don't know the cause of the problem, describe it and ask for help choosing the right service.
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Fill in your contact information and shipping details
Enter your name, email address, and phone number with the country code. Select the actual country of origin and the shipping method offered. Also specify the package locker where you would like to receive the device after it has been repaired.
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Confirm your order and view the shipping instructions
Check the service, price, and shipping terms. After placing your order, follow the instructions provided in the confirmation or email. Before sending the package, make sure you have a valid shipping label or tracking code for that shipment.
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Pack the item and hand over the package
Use a sturdy box and sufficient cushioning. Include the repair order number on the package. Attach the shipping label or use the shipping code exactly as instructed. Take the package to a package drop-off location or pickup point listed in the instructions.
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We'll inspect the device and perform repairs
When the device arrives, we’ll check its condition and the work you requested. If we discover any additional issues or if the repair cost needs to be adjusted, we’ll contact you. We’ll coordinate any additional paid work with you before performing it.
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We'll send the device back to you
Once the repair is complete and the device has been inspected, we will arrange for its return in accordance with the terms agreed upon in the order. Please check for the carrier’s delivery notice and pick up the package within the timeframe specified in the notice.
Do I need to print a shipping label? It depends on the shipping method and the country. For some SmartPost services, you can use a shipping code, but this does not replace the shipping label for all shipments. If a return shipping label has been issued for a shipment from Latvia or Lithuania, it must be affixed to the package. When shipping via mail to Finland, follow the specific instructions for that shipment.
If there are no instructions, the code doesn't work, or you can't print the shipping label, please contact us before going to the package drop-off machine. Do not leave an unlabeled package at the machine.
How much do repairs and transportation cost?
The cost of repairs depends on the model of the device, the work required, and the replacement part selected. Before shipping the device, please review both the repair price and the shipping terms for both directions.
Cost of repairs
You can find the exact price in the model-specific repair price list or in a personalized quote. The repair prices in the price list include VAT. For spare part replacements, the price includes the spare part described and installation.
If, upon inspecting the device, we determine that additional work is needed, we will coordinate the changes and the price with you.
Shipping and Free Delivery
If free shipping is indicated on the repair order, this applies to the shipping method and direction specified there. Check the order or quote to see whether the price includes shipping to us, return shipping, or both directions.
Use the shipping label or shipping code issued by MobiFix. Reimbursement for shipping services purchased elsewhere must be agreed upon separately before shipping.
Diagnostics and Waiver of Repair
If you agree to a paid repair, no separate diagnostic or service fee will be added. If you cancel the repair after the device has been checked in, or if the repair does not produce the desired result, a previously agreed-upon diagnostic or service fee may apply.
The exact amount and the cost of returning the device will be specified in the order or quote. If these terms are unclear, please confirm them before shipping.
Before confirming your order, you must be clear about what you are paying for. If you have any additional questions, please email us with your device model, a description of the problem, and the country from which you are shipping.
Transportation and repair time are separate
How long does it take to ship and repair the device?
The total time required includes the time it takes for the MobiFix device to arrive, undergo diagnostics and repair, and be returned. The delivery time for the package is not the same as the total duration of the repair service.
1. MobiFix Transportation
The time it takes for a package to reach us depends on the country of origin and the shipping service used. The estimated delivery time for this route is specified in the shipping instructions or upon request. Shipping times to Estonia may differ from return shipping times.
2. Diagnostics and Repairs
Some of the most common phone repairs can be completed in as little as 60 minutes. This does not include transportation, wait time in the service queue, or ordering replacement parts. In the case of a more complex issue, we will specify the estimated completion time after inspection.
3. Transportation back to you
Delivery times depend on the destination country and the carrier. Below are SmartPost’s Parcel Connect estimated delivery times for shipments originating in Estonia. These are not guaranteed delivery times.
| Shipment Direction | Estimated transit time |
|---|---|
| Estonian → Estonian | 1–2 business days |
| Estonia → Finland | 2–5 business days |
| Estonia → Latvia | 1–3 business days |
| Estonian → Lithuanian | 1–3 business days |
The table shows only the transit time for shipments leaving Estonia. It does not include shipments sent to Estonia from abroad, diagnostics, repairs, or spare parts orders. For Omniva or other shipping services, the delivery time specified by the service provider applies.
The carrier's schedule counts business days from Monday through Friday and does not include Estonia's small islands or the Åland Islands. Package drop-off times, pickup schedules, national holidays, and potential disruptions may affect delivery times. Creating a package tracking number does not mean that the package has been handed over to the carrier.
View SmartPost Parcel Connect's delivery times and terms and conditions
How should I pack a phone, tablet, or laptop for shipping?
The device must be protected from shocks, pressure, and movement inside the package. A phone case, a thin envelope, or a plastic bag alone is not suitable packaging for transport.
Set up the device
If possible, make a backup copy of important data. Remove the physical SIM card, memory card, and any unnecessary accessories. Turn off the device and prevent it from turning on accidentally during transport.
Choose a sturdy box
Use a sturdy, undamaged box of the appropriate size. The original box may be placed inside an additional shipping box. The package must remain securely closed and comply with the size and weight restrictions of the selected shipping service.
Add padding to each side
Protect the screen, corners, and back of the device with bubble wrap or another suitable cushioning material. The device must not come into direct contact with the walls of the outer box. Do not place the charger or other hard objects directly against the screen.
Fill in the blanks in the box
The device must not move around inside the box. Fill any empty space with cushioning material. If accessories are to be included as agreed, pack them separately so that they do not scratch or damage the device.
Enter the repair order number
Place a piece of paper inside the box with the order number, your name, and a brief description of the problem. You can also include a copy of the quote. This will help us match the device we receive with the correct repair order.
Seal and label the package
Seal the box securely with tape. Remove any old shipping labels and barcodes. Attach a new shipping label to a smooth surface or write the shipping code on the package only if the instructions you received allow it. Keep the shipping receipt.
Additional instructions: SmartPost packing and shipping guide and Posti's restrictions on shipping battery-powered devices.
How do I track the repair, and where should I return the device?
Package Tracking and Repair Status
Track the package's progress using the carrier's tracking number. If the device has been registered for repair in MobiFix and you have a job number, you can check the repair's progress on the job status page.
The package tracking number and the repair job number are different identifiers. A carrier’s confirmation that the package has been delivered does not automatically mean that the repair work has already begun.
Return to a suitable package locker
We will return the device to the return kiosk specified in the order. Unless another destination has been agreed upon, we will use the same kiosk from which you sent the device, provided that the service you are using allows it.
Please notify us of any request to change the return location or phone number before sending the item back. If the carrier needs to change the destination, please follow the instructions provided in the arrival notification.
Frequently Asked Questions
Do I need to fill out a repair request form before sending the item?
Yes. Submit a repair request online or arrange shipping with us in advance. That way, we can link the device to your contact information and provide you with the correct shipping label, tracking number, or drop-off instructions.
What should I do if I didn't receive the shipping instructions?
Check your order confirmation and your email spam and advertising folders. If you don't see the instructions, please write to us and include your order number. Do not send the device to a randomly selected representative's address.
Do I also need to include a charger or a protective case?
Please send the accessory only if it is necessary to diagnose the problem or if we have agreed to this in advance. If there is a charging problem, please confirm before shipping whether we also need the charger for testing.
Can multiple devices be shipped in a single package?
If you are shipping multiple devices, please agree on the details in advance. Each device must be labeled with its order number or another agreed-upon identifier. Pack the devices separately and cushion them with packing material.
What happens if the device can't be repaired?
We will notify you of the inspection results and agree on the next steps. The costs of diagnostics, repairs, and return shipping depend on the terms agreed upon in advance. Declining repairs does not automatically mean that all work performed and transportation are free of charge.
What should you do if a problem arises after a renovation?
Please contact us and include the repair order number and a description of the problem. We will check the warranty terms applicable to the repair and provide further instructions. Do not reship the item until we have agreed on a shipping method.