Send the device in for repair
Seadmete remont postiga
Saada seade tasuta postiga remonti
MobiFix pakub telefonide, tahvelarvutite ja sülearvutite remonti. Seadme remonti saatmine Eestist, Lätist, Leedust ja Soomest on tasuta, kui kasutad MobiFixi väljastatud pakikaarti või saatmiskoodi.
Vali seadme mudel, tutvu remondihinnaga ja vormista remondisoov veebis. Saada seade pakiautomaadi või tellimuses märgitud vastuvõtukoha kaudu. Remont toimub Eestis ning pärast töö lõpetamist saadame seadme sulle tagasi.
- Hind enne remonti selge
- Lisatööd sinu nõusolekul
- Remondi staatuse jälgimine
Ei leia oma mudelit või ei tea rikke põhjust? Küsi meilt nõu.
Tasuta saatmine neljast riigist
Millisest riigist saad seadme tasuta remonti saata?
Remonti saad saata seadme Eestist, Lätist, Leedust või Soomest. Saatmine MobiFixi on tasuta meie väljastatud pakikaardi või saatmiskoodiga. Vedaja ja paki üleandmise viis sõltuvad lähteriigist.
Sending Items from Estonia for Repair
Omniva or SmartPost
When arranging a repair, select "Send via Parcel Locker" and choose the appropriate carrier. Drop off the package at the corresponding carrier's parcel locker, following the instructions provided with your order.
Tasuta saatmine MobiFixi
Sending an item from Latvia for repair
SmartPosti
Vormista remondisoov ning saada seade Lätist Eestisse SmartPosti kaudu. Kasuta MobiFixi väljastatud pakisilti ja üleandmisjuhist. Pärast remonti tagastame seadme Lätti kokkulepitud tingimustel.
Tasuta saatmine MobiFixi
Sending Items for Repair from Lithuania
SmartPosti
Saada seade Leedust MobiFixi remonti SmartPosti kaudu. Kasuta tellimusega saadud pakisilti ning järgi paki üleandmise juhist. Pärast remonti tagastame seadme Leetu kokkulepitud tingimustel.
Tasuta saatmine MobiFixi
Sending an item from Finland for repair
Posti / posti.fi
Saada seade Soomest MobiFixi remonti Posti kaudu. Kasuta saatmisjuhises näidatud pakiautomaati või vastuvõtukohta. Remonditud seadme saadame tagasi Soome kokkulepitud tingimustel.
Tasuta saatmine MobiFixi
Select the actual country of origin. The language of the website does not determine the package’s country of origin. For example, if you are using the Finnish-language version of the website but are shipping the device from Estonia, select Estonia as the country of origin.
Ahvenamaa ja muude eripiirkondade puhul kontrolli saatmisvõimalust enne tellimuse esitamist. Teistest riikidest saatmise võimaluse täpsustamiseks võta meiega ühendust.
What kinds of devices and problems do we repair?
You can send us phones, tablets, and laptops by mail. Repair options depend on the device model, the nature of the damage, and the availability of compatible replacement parts.
Cell Phone Repairs
Screen and battery replacement, charging port repair, rear glass replacement, and troubleshooting issues with the camera, speaker, and microphone. We also handle more complex motherboard failures and software issues.
Tablet Repair
Screen, touchscreen, and battery replacement, as well as diagnosis and repair of charging-related issues. We select the appropriate solution based on the device model and the results of our inspection.
Laptop Repair
Screen and power port repairs, cleaning, storage device replacement, and software services. We also offer MacBook repairs and diagnostics for more complex motherboard issues.
Is the cause of the malfunction unknown? Describe what happened and how the problem manifests itself. Diagnostics will help determine what kind of repair the device needs. If the model or the appropriate service is not listed in the price list, please request a quote before sending it in.
From Repair Request to Return
How do I send a device to be repaired via a package kiosk?
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Select your device model and repair service
Open the repair price list, find your model, and select the service you need. If you don't know the cause of the problem, describe it and ask for help choosing the right service.
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Fill in your contact information and shipping details
Märgi nimi, e-posti aadress ja riigikoodiga telefoninumber. Vali tegelik saatmisriik ning tellimuses pakutav saatmisviis. Tasuta saatmiseks kasuta MobiFixi pakikaarti või saatmiskoodi. Märgi ka sobiv tagastuspakiautomaat.
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Confirm your order and view the shipping instructions
Kontrolli remondihinda ja tagasisaatmise tingimusi. Pärast tellimuse esitamist järgi kinnituses või e-kirjas toodud juhiseid. Enne saatmist veendu, et sul on selle saadetise jaoks kehtiv pakikaart või saatmiskood. Kui juhis puudub, kirjuta meile.
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Pack the item and hand over the package
Use a sturdy box and sufficient cushioning. Include the repair order number on the package. Attach the shipping label or use the shipping code exactly as instructed. Take the package to a package drop-off location or pickup point listed in the instructions.
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We'll inspect the device and perform repairs
When the device arrives, we’ll check its condition and the work you requested. If we discover any additional issues or if the repair cost needs to be adjusted, we’ll contact you. We’ll coordinate any additional paid work with you before performing it.
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We'll send the device back to you
Once the repair is complete and the device has been inspected, we will arrange for its return in accordance with the terms agreed upon in the order. Please check for the carrier’s delivery notice and pick up the package within the timeframe specified in the notice.
Do I need to print a shipping label? It depends on the shipping method and the country. For some SmartPost services, you can use a shipping code, but this does not replace the shipping label for all shipments. If a return shipping label has been issued for a shipment from Latvia or Lithuania, it must be affixed to the package. When shipping via mail to Finland, follow the specific instructions for that shipment.
Kui juhis puudub, kood ei tööta või pakisilti ei saa printida, võta enne pakiautomaati minekut meiega ühendust. Ära jäta automaati märgistamata pakki ega vali saaja aadressi iseseisvalt: kasuta pakikaardil või saatmisjuhises olevat sihtkohta.
Mis on tasuta ja mille eest tuleb tasuda?
Tasuta on seadme saatmine MobiFixi meie väljastatud pakikaardi või saatmiskoodiga. Remonditöö on tasuline. Remondi hind ja seadme tagasisaatmise tingimused peavad olema selged enne tellimuse kinnitamist.
Saatmine remonti: Eesti, Läti, Leedu ja Soome
Kasuta MobiFixi pakikaarti või saatmiskoodi ja tellimuses määratud vedajat. Mujalt ostetud veoteenuse hüvitamine tuleb enne saatmist eraldi kokku leppida.
0 €saatmine MobiFixi
Cost of repairs
You can find the exact price in the model-specific repair price list or in a personalized quote. The repair prices in the price list include VAT. For spare part replacements, the price includes the spare part described and installation.
Hind sõltub seadme mudelist, vajalikust tööst ja valitud varuosast. Kui kontrollimisel selgub vajadus teistsuguse töö järele, kooskõlastame muudatuse ja hinna sinuga.
Seadme tagasisaatmine
Tagasisaatmise tingimused ja võimalik tasu on kirjas remonditellimuses või pakkumises. Kui kokku on lepitud ka tasuta tagasisaatmine, kehtib see seal kirjeldatud saatmisviisile ja sihtkohale.
Tasuta remonti saatmine ei tähenda automaatselt tasuta tagasisaatmist. Tagastuspakiautomaat ja selle muutmise võimalus lepi meiega kokku enne seadme tagasisaatmist.
Diagnostics and Waiver of Repair
If you agree to a paid repair, no separate diagnostic or service fee will be added. If you cancel the repair after the device has been checked in, or if the repair does not produce the desired result, a previously agreed-upon diagnostic or service fee may apply.
The exact amount and the cost of returning the device will be specified in the order or quote. If these terms are unclear, please confirm them before shipping.
Kui mudelit või sobivat teenust hinnakirjas ei ole, küsi enne saatmist hinnapakkumist. Lisa seadme mudel, rikke kirjeldus ja saatmisriik. Ära saada e-kirjaga kontode paroole.
Transportation and repair time are separate
How long does it take to ship and repair the device?
The total time required includes the time it takes for the MobiFix device to arrive, undergo diagnostics and repair, and be returned. The delivery time for the package is not the same as the total duration of the repair service.
1. MobiFix Transportation
The time it takes for a package to reach us depends on the country of origin and the shipping service used. The estimated delivery time for this route is specified in the shipping instructions or upon request. Shipping times to Estonia may differ from return shipping times.
2. Diagnostics and Repairs
Osa levinumaid telefoniremonte on võimalik teha alates 60 minutist. See on remonditöö aeg, mitte kogu postiteenuse kestus. Sellele võivad lisanduda diagnostika, tööjärjekorras ootamine ja varuosa tellimine. Keerukama rikke korral täpsustame valmimisaja pärast kontrolli.
3. Transportation back to you
Delivery times depend on the destination country and the carrier. Below are SmartPost’s Parcel Connect estimated delivery times for shipments originating in Estonia. These are not guaranteed delivery times.
| Shipment Direction | Estimated transit time |
|---|---|
| Estonian → Estonian | 1–2 business days |
| Estonia → Finland | 2–5 business days |
| Estonia → Latvia | 1–3 business days |
| Estonian → Lithuanian | 1–3 business days |
The table shows only the transit time for shipments leaving Estonia. It does not include shipments sent to Estonia from abroad, diagnostics, repairs, or spare parts orders. For Omniva or other shipping services, the delivery time specified by the service provider applies.
The carrier's schedule counts business days from Monday through Friday and does not include Estonia's small islands or the Åland Islands. Package drop-off times, pickup schedules, national holidays, and potential disruptions may affect delivery times. Creating a package tracking number does not mean that the package has been handed over to the carrier.
View SmartPost Parcel Connect's delivery times and terms and conditions
How should I pack a phone, tablet, or laptop for shipping?
The device must be protected from shocks, pressure, and movement inside the package. A phone case, a thin envelope, or a plastic bag alone is not suitable packaging for transport.
Set up the device
If possible, make a backup copy of important data. Remove the physical SIM card, memory card, and any unnecessary accessories. Turn off the device and prevent it from turning on accidentally during transport.
Choose a sturdy box
Use a sturdy, undamaged box of the appropriate size. The original box may be placed inside an additional shipping box. The package must remain securely closed and comply with the size and weight restrictions of the selected shipping service.
Add padding to each side
Protect the screen, corners, and back of the device with bubble wrap or another suitable cushioning material. The device must not come into direct contact with the walls of the outer box. Do not place the charger or other hard objects directly against the screen.
Fill in the blanks in the box
The device must not move around inside the box. Fill any empty space with cushioning material. If accessories are to be included as agreed, pack them separately so that they do not scratch or damage the device.
Enter the repair order number
Place a piece of paper inside the box with the order number, your name, and a brief description of the problem. You can also include a copy of the quote. This will help us match the device we receive with the correct repair order.
Seal and label the package
Seal the box securely with tape. Remove any old shipping labels and barcodes. Attach a new shipping label to a smooth surface or write the shipping code on the package only if the instructions you received allow it. Keep the shipping receipt.
Additional instructions: SmartPost packing and shipping guide and Posti's restrictions on shipping battery-powered devices.
How do I track the repair, and where should I return the device?
Package Tracking and Repair Status
Track the package's progress using the carrier's tracking number. If the device has been registered for repair in MobiFix and you have a job number, you can check the repair's progress on the job status page.
The package tracking number and the repair job number are different identifiers. A carrier’s confirmation that the package has been delivered does not automatically mean that the repair work has already begun.
Return to a suitable package locker
We will return the device to the return kiosk specified in the order. Unless another destination has been agreed upon, we will use the same kiosk from which you sent the device, provided that the service you are using allows it.
Please notify us of any request to change the return location or phone number before sending the item back. If the carrier needs to change the destination, please follow the instructions provided in the arrival notification.
Korduma kippuvad küsimused remonti saatmise kohta
Kiired vastused saatmise, hinna, remondiaja ja tagastamise kohta.
Kas seadme remonti saatmine on tasuta?
Jah. Eestist, Lätist, Leedust ja Soomest on seadme saatmine MobiFixi tasuta meie väljastatud pakikaardi või saatmiskoodiga. Kasuta tellimuses määratud vedajat ja saatmisjuhist. Tasuta saatmine ei tähenda tasuta remonti ega automaatselt tasuta tagasisaatmist. Vaata hinna ja transpordi tingimusi.
Kas Soomest, Lätist ja Leedust saadetud seadme remont toimub Eestis?
Jah. Seadmed saadetakse MobiFixi remonti Eestisse. Soomest kasutatakse tellimuse juhise järgi Posti teenust ning Lätist ja Leedust SmartPosti teenust. Pärast remonti saadame seadme tagasi kokkulepitud sihtkohta. Vaata oma riigi saatmisinfot.
Do I need to fill out a repair request form before sending the item?
Jah. Vormista remondisoov hinnakirja kaudu või lepi saatmine meiega eelnevalt kokku. Nii saame siduda seadme sinu kontaktandmetega ning anda õige pakikaardi, saatmiskoodi või üleandmisjuhise.
What should I do if I didn't receive the shipping instructions?
Kontrolli tellimuse kinnitust ning e-posti rämpsposti ja reklaamide kausta. Kui juhist ei ole, kirjuta meile ja lisa tellimuse number. Ära saada seadet juhuslikult valitud esinduse aadressile.
Kas pakikaart tuleb välja printida?
See sõltub riigist ja saatmisviisist. Saatmiskood ei asenda pakisilti kõigi teenuste puhul. Kui Lätist või Leedust saatmiseks on väljastatud tagastuspakikaart, kinnita see pakile. Soomest Posti kaudu saatmisel järgi oma tellimuse juhist. Kui printida ei saa, võta enne saatmist ühendust.
Kas postiga saadetud seade saab valmis 60 minutiga?
60 minutit võib olla mõne lihtsama remonditöö kestus pärast töö alustamist. Sellele lisanduvad transport, võimalik diagnostika, tööjärjekord ja varuosa tellimine. Kogu remonditeenuse aega ei saa võrdsustada töökojas tehtava remondi ajaga. Vaata transpordi ja remondiaja selgitust.
Do I also need to include a charger or a protective case?
Please send the accessory only if it is necessary to diagnose the problem or if we have agreed to this in advance. If there is a charging problem, please confirm before shipping whether we also need the charger for testing.
Can multiple devices be shipped in a single package?
If you are shipping multiple devices, please agree on the details in advance. Each device must be labeled with its order number or another agreed-upon identifier. Pack the devices separately and cushion them with packing material.
Kas pean saatma seadme avamiskoodi või kontode paroolid?
Ära saada Apple'i konto, Google'i konto, e-posti ega pangateenuste paroole. Kui seadme testimiseks on vaja ekraaniluku koodi, lepime eraldi kokku sobiva lahenduse ja turvalise edastamise viisi. Ära kirjuta avamiskoodi välispakendile.
Kas paisunud akuga seadet võib pakiautomaati panna?
Ära saada paisunud, lekkiva, ebatavaliselt kuumeneva või nähtavalt kahjustatud akuga seadet tavapärase pakina. Võta enne saatmist ühendust, et kontrollida ohutut üleandmisvõimalust. Loe aku ja vedelikukahjustuse juhiseid.
What happens if the device can't be repaired?
Anname kontrolli tulemusest teada ja lepime kokku edasise tegevuse. Diagnostika, käsitluse ja tagasisaatmise kulud sõltuvad eelnevalt kokku lepitud tingimustest. Remondist loobumine ei tähenda automaatselt, et kõik tehtud tööd ja tagasisaatmine on tasuta.
What should you do if a problem arises after a renovation?
Please contact us and include the repair order number and a description of the problem. We will check the warranty terms applicable to the repair and provide further instructions. Do not reship the item until we have agreed on a shipping method.