How much does an ASUS repair cost, and what is included in the price?
The price depends on the specific model, the problem, and the availability of replacement parts. The price for replacing a part includes the part itself, installation, and sales tax. We will clarify the terms regarding diagnostics and any additional work before we begin. If the price is not listed, please request a quote; the price displayed on your phone does not automatically apply to laptops.
How can you tell the difference between a Zenfone, a ROG Phone, and a laptop model?
Use the full name along with the model code. The Zenfone 8 and Zenfone 8 Flip are different phones. Similarly, the ROG Phone and the ROG laptop do not belong to the same device family. Be sure to include suffixes such as “Flip,” “Ultra,” “Pro,” and others in your search query. A photo of the model label or packaging may be helpful.
Can you replace just the screen glass on an ASUS phone?
It depends on the model and the condition of the display panel and touchscreen layer. Cracked glass does not always mean that simply replacing the glass will suffice. The display replacement listed in the price list may include the entire display module. We will confirm the appropriate solution based on an inspection of the device and the availability of replacement parts.
Will the fingerprint reader and screen features still work after the screen is replaced?
This depends on the specific model, the sensor's location, and the selected screen. Not all ASUS phones have a fingerprint reader under the screen. For alternative screens, we'll clarify any potential differences—including brightness, touch sensitivity, and refresh rate—before you place your order. See also the explanations of spare part types.
The ROG Phone only charges from one port or doesn't charge quickly. What should I do?
If your model has multiple USB-C ports, note which port causes charging to stop or prevents data transfer from working. Include details about the charger and cable. Charging speed also depends on the compatibility of the accessories, the settings, and the condition of the device. Do not charge through a wet or damaged port, and do not connect multiple chargers at once for testing.
Is a problem with the AirTrigger or AeroActive Cooler covered under the screen repair warranty?
Not automatically. The ROG Phone’s AirTrigger controls, the phone’s connection port, and the separate cooling accessory may require different types of inspection. Please describe whether the issue occurs in a specific game, during setup, or at other times. We will discuss separately whether you need to send in the accessory and the scope of the repair.
The Zenfone's flip camera won't open. Would replacing the camera lens be enough?
On models with a flip-up camera, such as the Zenfone 8 Flip, replacing the protective glass does not necessarily resolve the movement issue. The problem may require inspection of the camera module, the connection, or the mechanism. Do not force a stuck camera to move. We will confirm the feasibility of the repair and the price after the problem has been diagnosed.
Can I also request repairs for an ASUS laptop or tablet?
Please send us the model number and a description of the problem. If the specific service is listed in the price list on this page, you can start there. For services not listed, such as a keyboard replacement or cooling system maintenance, please request a personalized quote. We will confirm the repair options, price, and availability of replacement parts before you send in your device.
Will an ASUS phone remain water- and dust-resistant after repairs?
You cannot assume that the device’s protection rating will remain intact after damage or repair. We will seal the phone using a solution suitable for your model, but we do not guarantee water resistance. If the device has been exposed to liquid or the casing is deformed, please let us know beforehand. Do not test the repaired device underwater.
Will my photos, work files, and other data be preserved?
Whenever possible, we will perform repairs without deleting your data, but we cannot guarantee that data will be preserved in all cases of malfunctions or repairs. Make a backup copy before handing over your device. If the necessary data is stored only on the malfunctioning device, please let us know before we begin diagnostics. Do not reset your phone or reinstall the operating system solely for the purpose of preparing it for shipment.
How long does an ASUS repair take, and what is the warranty coverage?
The turnaround time depends on the nature of the malfunction, the work queue, and the availability of replacement parts. We will confirm the estimated time based on the device; shipping time and the time required to order replacement parts are added to the repair time. Repairs are covered by a warranty of up to 12 months, depending on the work performed and the replacement parts used. You can find the exact terms and conditions in your order or quote.
Can I ship an ASUS device from Finland, Latvia, or Lithuania?
Yes. We accept repair shipments from Estonia, Finland, Latvia, and Lithuania. The carrier, the validity of free shipping, and return procedures depend on the order. Follow the shipping instructions provided by MobiFix and use the shipping label or tracking code. If your model is not listed in the price list, please confirm that repairs are possible before shipping.