How much does it cost to repair a Sony Xperia?
The price depends on the specific model, the work required, and the type of replacement part selected. See the Sony price list for service options. If your model or the repair you need is not listed, please send the model information and a description of the problem to a Sony service center.
What is included in the repair price listed in the price list?
The price for replacing a part includes the part described, installation, and sales tax. We will coordinate any additional work and its cost with you before proceeding. You can find the shipping terms in your order or quote.
How can you tell the difference between the Xperia series and generations?
The Xperia 1, Xperia 5, and Xperia 10 are different series. The Roman numeral at the end of the model name indicates the generation: for example, the Xperia 1 V and Xperia 1 VI are different phones. Please include the full name and model code in your inquiry so we can identify the correct replacement part and provide an accurate price.
Can you replace just the screen glass on a Sony phone?
A crack in the glass does not always indicate the full extent of the damage. We will inspect the display panel, its touch sensitivity, and whether the specific model can be repaired. It may be necessary to replace the entire display module. We will confirm the solution and price before beginning the work.
What should you do if lines appear on your Xperia screen or the image disappears?
Please note when the problem occurred, whether the phone has been dropped, and whether the touchscreen is working. The color of the lines or a black screen alone is not enough to determine the correct repair. We will check the screen, the connections, and, if necessary, other possible causes.
Does a malfunctioning fingerprint reader mean the screen needs to be replaced?
Not necessarily. For example, the Xperia 1 V’s fingerprint reader is located on the power button. We’ll check your model’s sensor, button, connections, and software. We don’t recommend replacing the screen just because the phone isn’t recognizing your fingerprint.
Will the Sony Xperia remain waterproof after repairs?
Do not assume that the device’s factory-sealed moisture resistance will remain intact after damage or repair. We will seal the device using a sealing solution appropriate for the model, but we do not guarantee water resistance. Do not charge a device that has come into contact with liquid or has a wet charging port, and report the incident before having it repaired.
Will the photos and other data be preserved during the renovation?
Whenever possible, we perform repairs without deleting data, but we cannot guarantee that data will be preserved in all cases of malfunctions or repairs. Make a backup copy before handing over the device. If you have important data stored only on your phone, please let us know before we begin diagnostics, and do not attempt to perform a factory reset on your own.
How long does a Sony repair take, and what is the warranty coverage?
The repair time depends on the nature of the malfunction, the work queue, and the availability of replacement parts. We will confirm the estimated time based on your device; the time required to order replacement parts and shipping time will be added to the repair time. Repairs are covered by a warranty of up to 12 months, depending on the work performed and the replacement parts used. You can find the exact terms and conditions in your order or quote.
Do you also repair older Xperia models?
We also assess whether earlier Xperia XZ, Z, XA, and L series models, as well as Compact models, can be repaired. Our decision depends on the nature of the malfunction and the availability of compatible replacement parts. Please provide the exact model name and a description of the problem; we will confirm the appropriate service and quote before you send in your device.
Can I ship a Sony device from Finland, Latvia, or Lithuania?
Yes. We accept repair shipments from Estonia, Finland, Latvia, and Lithuania. The carrier, the validity of free shipping, and returns depend on the order. Use the shipping instructions and packing slip or shipping code provided by MobiFix.
What should I do if my Sony device isn't listed in the price list?
Please send the full model name, model code, and a description of the problem to our service center. We will check for the appropriate service and the availability of replacement parts. This also applies to Xperia tablets and other Sony devices. Do not assume, based on the Xperia service rates, that the same price or shipping method applies to, for example, a TV, camera, or game console.