How much does a Motorola repair cost, and what is included in the price?
The price depends on the specific model, the nature of the malfunction, and the availability of replacement parts. The price for a replacement part includes the part itself, installation, and sales tax. We will specify the terms for diagnostics and any additional work before beginning. If a price is missing from the price list, please request a quote; a single screen price does not automatically cover both screens and the hinge of the Razr.
How do I choose the right Motorola model?
Use the full model name and, if possible, the model code. Do not omit the "Pro," "Fusion," "Ultra," "Power," "Stylus," or "5G" designation if it is part of your model name. For some models, the model year can also be helpful. A photo of the settings, packaging, or model label can help identify the phone; you can blur out the IMEI and serial number in the photo.
Is replacing the glass enough, and will the fingerprint reader still work?
This depends on the condition of the display panel, touch layer, and sensor, as well as the replacement part you choose. If the glass is cracked, you may need to replace the entire display module. We will determine the functionality of the fingerprint reader based on the specific model and display. See the explanations of replacement part types and ask for help when making your selection.
Are repairs to the Razri's internal screen, external screen, and hinge all part of the same service?
No. Please describe which screen is damaged and whether opening and closing it works as usual. Problems with screens, connections, and hinges require a separate assessment. For some repairs, the parts may be the same, but the actual scope and cost of the repair must be confirmed in advance.
The screen protector on my Razri is peeling or bubbling. Can I remove it?
Do not remove the factory-installed screen protector yourself, and do not apply any new screen protector of your own choosing. Motorola recommends contacting customer service if you encounter this issue. Please send us the model name and a photo so we can assess the next steps. See also the explanation regarding the Razr screen protector.
The battery is draining quickly. Will replacing the battery solve the problem?
First, it is important to distinguish between battery wear, app usage, and a possible power supply issue. Describe whether the phone runs out of battery even when on standby, gets hot, or turns off. We will check the battery’s condition before recommending a solution. Do not continue to charge a device with a swollen battery, and do not ship it in a standard package; arrange for safe pickup.
Motorola Fast Charge or TurboPower isn't working. Is the port broken?
Not necessarily. The phone model, as well as the charger and cable used, are important factors to consider. Charging speed also depends on the device’s capabilities and the battery’s charge level; not all models have the same charging capacity. Note whether charging stops when you move the cable. We’ll select the appropriate solution after testing, not just based on the absence of a fast-charging notification.
The phone gets stuck on the Motorola logo or restarts. Will my data be preserved?
Based on a single symptom, it is impossible to determine whether the problem lies with the software, the battery, or the motherboard. If the data is important, do not reset the device or attempt to reinstall the software without prior approval. When requesting diagnostics, please specify that data preservation is a top priority. We cannot guarantee the outcome prior to inspection.
Will the device remain water- and dust-resistant after it is repaired by Motorola?
You cannot assume that the device will retain its protection rating after damage or repair. We will seal the device using a solution appropriate for its model, but we do not guarantee water resistance. Please notify us in advance if the device has suffered liquid damage or if the casing is deformed. Do not test a repaired device underwater.
Do you also repair ThinkPhones, older Motorola models, or tablets?
Please provide the exact model name and a description of the problem. We will confirm repair options, pricing, and spare part availability on a per-device basis. The price list for Motorola phones does not automatically cover repairs for all devices of the same brand. If your model is not listed in the price list, please ask for confirmation before sending it in; if necessary, also check the main price list.
How long does a Motorola repair take, and what is the warranty coverage?
The turnaround time depends on the nature of the malfunction, the work queue, and the availability of replacement parts. We will confirm the estimated time based on the device; shipping time and the time required to order replacement parts are added to the repair time. Repairs are covered by a warranty of up to 12 months, depending on the work performed and the replacement parts used. You can find the exact terms and conditions in your order or quote.
Can a Motorola device be shipped from Finland, Latvia, or Lithuania?
Yes. We accept repair shipments from Estonia, Finland, Latvia, and Lithuania. The carrier, the validity of free shipping, and return procedures depend on the order. Follow the shipping instructions provided by MobiFix and use the shipping label or tracking code. If your model is not listed in the price list, please confirm that repairs are possible before shipping.